Execute Critical Mainframe Changes with Greater Confidence
Broadcom Mainframe Expert Change Planning helps you prepare for IT change events with proactive guidance, expert change-plan review, and consultation designed to reduce risk, minimize surprises, and support smoother execution.
IT Change Events Deserve Proactive Planning
Major mainframe changes can carry real operational risk, especially when business-critical systems are involved.
Broadcom Mainframe Expert Change Planning helps your team prepare before the change window with expert plan review, proactive guidance, and support awareness for events like upgrades, migrations, maintenance activities, and peak business periods.
The result: fewer surprises, greater readiness, and more confidence moving through critical change events — at no additional cost.
Expert Change Planning at a Glance
No-fee service
700+
customer change projects completed
Expert guidance
before and during your change window
Use Expert Change Planning Before IT Change Events
Expert Change Planning is designed for moments where preparation matters most.
Product Upgrades
Planning to upgrade your Broadcom Mainframe software? Engage Broadcom Support experts before your change window to review your plan and discuss key considerations.
Maintenance Activities
For scheduled maintenance activities such as configuration changes that could affect important systems or services, Expert Change Planning helps your team prepare with additional confidence
Product Migrations
When moving from one product to another, Broadcom experts can help review your approach before execution.
Data Center or Site Events
For site mergers, DR testing and validation, data center migrations, or infrastructure-related changes, proactive planning can help reduce uncertainty before the event begins.
Hardware and Software Changes
Changes across hardware, software, or system dependencies can introduce risk. Expert Change Planning helps you prepare before those changes are made.
Peak Business Periods
Holiday shopping, product launches, financial processing windows, enrollment periods, and other peak events can raise the stakes. Expert Change Planning helps ensure your environment and products are ready for peak performance.
How Expert Change Planning Works
Step 1: Open a Support Case or Fill Out the Form at the Bottom of This Page
Open a Support Case at support.broadcom.com at least two weeks before your planned change event, or simply fill out the form found at the bottom of this page.
Step 2: Share Your Change Details
Provide the timing, scope, affected products, business context, and any existing change plan materials.
Step 3: Partner with Broadcom Experts
Broadcom experts review your plans, provide guidance, and help identify important considerations before the event.
Step 4: Prepare for the Change Window
Your team enters the change window with proactive input from Broadcom and increased awareness across Global Mainframe Support.
Step 5: Get Expert Consultation During the Event
Broadcom remains available through the change window to provide expert consultation as needed.
Meet the Experts Behind the Planning
Behind every Expert Change Planning engagement is a team of Broadcom Mainframe Support professionals who bring deep product knowledge, real-world experience, and a steady hand to critical customer moments.
“I would like to say a big thank to Adriana Beres –for CA1 upgrade 14.0 to 15.0. We worked together very well, and she followed my upgrade activities step by step. Her support was beyond anything I could have imagined. What else can I say? Only thank you Adriana and to the Broadcom for the Expert Change Planning possibility."
- Kyndryl
“I would like to express my sincere appreciation for the support I received from Steve Holton. He has been incredibly helpful and knowledgeable throughout our interactions. His ability to provide timely, expert guidance made a significant difference in resolving my issue efficiently.”
– State of Missouri
“HCSC has had several projects recently that require digital certificates and each project is a bit different. Eileen continues to provide us with extraordinary expert support by reviewing and assisting with our implementation plan and providing us with problem determination and resolution.”
– Health Care Service Corporation
“As someone new to the mainframe, learning the platform while simultaneously upgrading Endevor was quite daunting. Shannon was very patient, clear in her explanations, and available whenever I needed assistance. If anyone were to ask me about Broadcom, I would say that their product is solid but their customer service is truly exceptional — five stars. There's nothing more frustrating than being stuck on a problem and support is either ineffective or slow to respond. That was never the case here. Thank you again, Shannon. You made the Endevor upgrade feel seamless and much less overwhelming.”
– Loc Tran, Government of Canada
"I just wanted to complement your team. During my upgrade I encountered an unexpected issue. After raising my ticket to sev1, Ramya responded quickly and gathered a team of support to help me successfully complete my upgrade. Her support has been invaluable and has contributed greatly to the success of our upgrade. We truly appreciate the partnership and look forward to continuing our work together."
– Kyndryl Canada
Expert Change Planning is more than a checklist. It is proactive access to Broadcom experts who know the technology, understand the stakes, and help you prepare with confidence.
Expert Change Planning FAQs
What to Know Before Your Change Event
To help you get started, below are answers to some of the most common questions.
What is the Expert Change Planning Program?
Expert Change Planning is a no-cost service that connects you with Broadcom experts that will review your upgrade or maintenance plans, help you prepare, and provide white-glove support before, during, and after your change event
Who qualifies for the program?
Any Broadcom mainframe customer, for any product or platform.
What's in it for me?
Fewer issues, faster resolution, and more confidence—plus expert help that knows your plan.
Why not just do the upgrade myself?
You can- but, with 600+ successful change events under our belt, customers trust Broadcom to reduce overall risk and effort.
What if I don’t have a plan yet?
No problem. Fill out the form at the bottom of this page and we’ll help you create one.
How much does the program cost?
No catch here. There is no cost for customers current on maintenance.
When should I notify Broadcom about my event?
Ideally 2 weeks in advance, but we can support you up to 90 days prior.
Request Expert Change Planning Assistance
Preparing for an upcoming mainframe change event? Share a few details below and we will route your request to the right experts to contact you.
Have a Critical Mainframe Change Coming Up?
Do not wait until the change window is underway. Engage Broadcom Mainframe Support in advance and take advantage of Expert Change Planning at no additional cost.
Please open your Support Case at least two weeks before your planned change event.
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